Return Policy

At Storeroomrack.com, customer satisfaction is our top priority. We are committed to ensuring a hassle-free shopping experience for our valued customers. If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

• Timeframe: Items may be returned within 7 days from the date of delivery.

• Condition: Products must be in their original condition, unused, and free of damage (except for issues that occurred during delivery). All original packaging, accessories, and documents must be included.

• Non-Returnable Items: Custom or specially manufactured boltless racking systems may not be eligible for returns. Clearance or promotional items are also non-returnable unless defective.

Return Process

1. Contact Us: Please reach out to our customer service team with your order details and reason for return.

2. Approval: Once your return request is approved, we will provide detailed instructions, including the return shipping address.

3. Return Shipping: Customers are responsible for return shipping fees unless the return is due to a defect or error on our part.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed within 7-10 business days to your original payment method.

• Please note that shipping fees (if applicable) are non-refundable.

Exchanges

• For defective or damaged products, we offer exchanges within 7 days of delivery. Please contact us to initiate an exchange.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 2 days of delivery. We will arrange for a replacement or a full refund, including any applicable shipping fees.

Contact Us

If you have any questions about our return policy or need assistance with a return, feel free to contact us. Our team is here to help!